Decision agents
Orchestration picks a path for each complaint. Open an agent to see what it reads, how it decides, and what it returns.
Complaint orchestrator
9 specialized agents · shared complaint state
Matches the complaint to a known event and returns an id, a rationale, and a confidence.
Returns to orchestrator
Known Event ID, rationale, confidence
Complaint Summary waits for Known Event. Every other arrow is orchestration order, not a direct agent call.
Phase 1, live
Known Event
Phase 1 · LiveMatches the complaint to a known event and returns an id, a rationale, and a confidence.
Complaint Summary
Phase 1 · LiveWrites the complaint, investigation, and additional information for review.
Complaint Coding
Phase 1 · LiveRecommends one Additional Symptom Detail code.
Phase 2, planned
Duplicate (Related) Identification
PlannedFinds an earlier complaint that is the same or related, before other agents spend work on it.
Investigation Depth
PlannedRecommends standard or advanced investigation.
Reportability
PlannedRecommends whether the complaint is reportable.
Record State
PlannedRecommends the next complaint record state.
Follow-Up (with translation)
PlannedDrafts the follow-up, and an English translation when the source is not English.
Field Action Linkage
PlannedLinks a field action only when its id is already written in the complaint.
This complaint
- 1Duplicate (Related) IdentificationPlannedPlannedNot live in this preview
- 2Known EventRunCompletedKE-4412 · Confidence 0.91
- 3Complaint SummaryRun after Known EventCompletedNarrative ready for review
- 4Complaint CodingRunCompletedCable fray
- 5Investigation DepthPlannedPlannedNot live in this preview
- 6ReportabilityPlannedPlannedNot live in this preview
- 7Record StatePlannedPlannedNot live in this preview
- 8Follow-Up (with translation)PlannedPlannedNot live in this preview
- 9Field Action LinkagePlannedPlannedNot live in this preview