Known Event

Phase 1 · LiveLive

Matches the complaint to a known event and returns an id, a rationale, and a confidence.

Reads

Error code, notes, product, diagnosis, failure analysis

Decides

Which known event fits best, if any

Returns

Known Event ID, rationale, confidence

Processing flow

1
Classify the complaint
System service complaint, returned-product complaint, or other.
2
Stop early when there is nothing to match
System service returns N/A. Returned product without material number returns a blank id and "Pending material part number and description."
3
Retrieve
Walk the decision tree and pull a short list of known events from the knowledge base.
4
Score and adjudicate
Rank the short list. A model picks among the ranked events. If the model fails, keep the ranked order.
5
Return
Known Event ID, rationale, confidence, and human review required. Does not create known events or choose investigation depth.
6
Hand back to orchestration
The result is stored. The orchestrator decides the next agent. This agent does not call the next one.

Known Event ID

KE-4412

Confidence 0.91 · Human review required