3A
Complaint IntelligenceAGENTIC PLATFORM
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Duplicate (Related) Identification

PlannedPlanned

Finds an earlier complaint that is the same or related, before other agents spend work on it.

Reads
Latest complaint state and earlier complaints
Decides
Same, related, or no match
Returns
Related PRIDs and match type

Processing flow

  1. 1
    Receive the complaint
    Orchestration sends the latest complaint state.
  2. 2
    Compare
    Match product, narrative, and identifiers against earlier complaints.
  3. 3
    Classify
    Mark same complaint, related complaint, or no match.
  4. 4
    Hand back
    Related PRIDs and the match type. A same-complaint match lets orchestration skip later agents.
  5. 5
    Hand back to orchestration
    The result is stored. The orchestrator decides the next agent. This agent does not call the next one.

Example on PR 1842201

Planned
No output in this preview.
See this on the complaint