Complaint Summary

Phase 1 · LiveLive

Writes the complaint, investigation, and additional information for review.

Reads

Narrative, follow-up status, Known Event linkage

Decides

Narrative path by failure-analysis status

Returns

Three-part narrative, confidence

Processing flow

1
Wait for Known Event
Orchestration runs this agent after that result, or skips it if Known Event failed.
2
Choose the narrative path
From complaint type and failure-analysis status: not started, in progress, or completed.
3
Write three parts
What was reported, what the investigation found, and any additional information.
4
Use Known Event only as a hint
The narrative must not contain the words "known event".
5
Return
Narrative, confidence, and human review required. Does not decide reportability, root cause, or closure.
6
Hand back to orchestration
The result is stored. The orchestrator decides the next agent. This agent does not call the next one.

Narrative

Customer reported intermittent power loss; inspection found a frayed cable near the strain relief.

Confidence 0.88 · Human review required