Complaint Coding

Processing flow

1. 1
   Check eligibility

   Run only when case type is Defective or AEX RMA. Otherwise orchestration skips it.
2. 2
   Resolve the product hierarchy

   From case type and the primary material number. Do not guess a different product.
3. 3
   Read intake notes only

   Ignore troubleshooting, investigation, service activity, follow-up, and resolution.
4. 4
   Rank the allowed codes

   If the notes are too thin, return "Insufficient information".
5. 5
   Return

   One allegation, one ASD code, rationale, confidence, human review. Does not write the code onto the complaint.
6. 6
   Hand back to orchestration

   The result is stored. The orchestrator decides the next agent. This agent does not call the next one.

Example on PR 1842201